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Bringing heart — and support — to our members
Your Aetna health plan includes personalized guidance and support — and access to a national network with local expertise.
- 100% of hospitals in Florida are in-network
- 98% of hospitals nationally are in-network
- Students and retirees outside of Miami-Dade and Broward counties have seamless access to Aetna’s national provider network
Your plan also includes these exciting programs and benefits, at no additional cost to you or your covered dependents.
24-Hour Nurse Line
24-Hour Nurse Line
With our 24-hour Nurse Line,* health information is just a phone call away. You can:
- Get information on health and wellness topics
- Make better health care decisions
- Find out more about tests and procedures
- Get help preparing for a doctor’s visit
- Receive emails with links to helpful videos, and more
Get answers and guidance 24/7 by calling 1-800-556-1555 (TTY: 711)
* - While only your doctor can diagnose, prescribe, or give medical advice, the 24-Hour Nurse Line can provide information on a variety of health topics.
Aetna Service Advocate Team
Aetna Service Advocate Team
Aetna Service Advocate Team is your personal health care assistant. The team can help you:
- Learn about your coverage
- Find network providers based on your medical needs
- Schedule appointments
- Get answers about a diagnosis
- Plan for upcoming treatment
- Learn how to use our online tools to make the right decisions
- Find health care solutions that fit your needs
Call 1-855-755-0507 (TTY: 711), Monday through Friday, 8 AM to 6 PM.
Aetna member website and mobile app
Aetna member website and mobile app
Manage your health care at home or on the go. With our website and app, you can:
Stay on top of your benefits
- Review your benefits and what’s covered
- Track your spending
- View claims on your member website
- View your ID card online
- Get cost info before you get care
Connect to care
- Find in-network providers, including virtual care
- Locate walk-in clinics and urgent care centers
Visit MyAetnaWebsite.com. Get the Aetna Health℠ app by texting AETNA to 90156.
Aetna One® Flex
Aetna One® Flex
Get ongoing nurse support for complex or acute health challenges. Work with a nurse to understand your benefits and make a plan that best suits your individual needs and health profile.
- Personalized nurse support
- Online library of tools and tips
Log in at Aetna.com.
Call 1-833-704-0009 (TTY: 711).
CVS Virtual Care®
CVS Virtual Care®
MDLive is being replaced by CVS Virtual Care, where you can get the convenient, flexible care you need. We can connect you with trusted, in-network providers to schedule a virtual visit.
24/7 care
Virtually connect quickly and easily with a licensed provider for minor illnesses.
Mental health services
Talk with a therapist about your anxiety or stress. Or schedule with a psychiatric mental health nurse practitioner (PMHNP) for diagnosis, treatment, and medication management. Most mental health visits are available within two weeks.
Call 1-866-211-5678 to get started.
CVS MinuteClinic®
CVS MinuteClinic®
In addition to the UHealth Clinics at Walgreens, you now have access to MinuteClinic, where healthier happens together. This means you now have more options for when and where to get care.
- Get care 7 days a week, including evenings, so you can feel better faster
- Choose from in-person and virtual care options to easily access care your way