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Look forward to a smooth, easy transition
Rest assured, your benefits and access to care haven’t changed. With a 99% provider network match, most of your current providers are likely already in the Aetna network, and Jackson Health System self-funded plan coverage will stay the same in 2026.
Are my providers in the Aetna network?
It’s easy to search for in-network providers.
How to Find a Provider
Select the appropriate plan option under from the links below:
- Under “Continue as a Guest,” enter your home location (ZIP code, city, county, or state) to view providers specific to your plan. You can also set a search radius of up to 100 miles.
- Search by provider name in the search bar or select “Medical Doctors & Specialists.”
- Click or search for a specific provider type and your list will appear.
- If you need the name of your Aetna Plan Name when making an appointment, please refer to the chart below:
| 2026 Jackson Health Plan Name | Aetna Plan Name |
|---|---|
| Jackson First HMO | Aetna Select℠ (Open Access) |
| Jackson Select HMO | Aetna Select℠ (Open Access) |
| Jackson POS | Aetna Choice® POS II (Open Access) |
How can I keep seeing my provider?
With Aetna, your provider network is expanding by 25,000 more local providers, including an out-of-state national network. 99% of the same providers from the former plan are part of the Aetna network. It also includes 100% of hospitals in Florida and 98% of national hospitals. Students and retirees outside Miami-Dade and Broward counties can access the national provider network.
You can use the provider search tool to check if a provider is in network.
Access the robust Aetna national network
This means you can receive in-network care whether you’re in-state or out-of-state. For example, if your child attends school outside Miami-Dade County, they can use their member ID card to access care. Please ensure you fill out the out-of-area form if you select the Jackson First Plan.
Who else does Aetna serve in Miami-Dade?
Aetna serves as a Third-Party Administrator (TPA) for many of Miami-Dade’s largest institutions, including:
- Florida International University
- Miami Dade College
- University of Miami
- Baptist Health System
- Mount Sinai Medical Center
- Broward County Public Schools
Transition of Care
If you're pregnant, in treatment for a chronic illness, are hospitalized, or have a surgery scheduled in 2026, you may be able to request a transition of care (TOC). A TOC allows you to can stay with your health care provider until you complete your treatment. You can request a TOC from your company's HR department, or call your Aetna Service Advocate Team. Aetna will work with your health care provider to ensure there are no gaps in your coverage or care.
If you are in the middle of care with a non-participating provider, please contact your Aetna Service Advocate Team at 1-855-755-0507 (TTY: 711) during Open Enrollment.