Welcome, Jackson Health System Members

As you prepare for the 2027 plan year, this site is here to help. Whether you're reviewing your benefits during Open Enrollment or looking for information throughout the year, you'll find plan information, provider and pharmacy resources, wellness programs, important updates, and tools designed to help you make informed decisions and get the most from your Aetna benefits.

Find a doctor

Plan offerings

Additional benefits

Pharmacy

Retirees

Frequently asked questions

Using the Aetna Health app

Aetna Health℠ app and Aetna member portal

The Aetna Health app and your Aetna member website are personalized, seamless ways to stay on top of your health care.

  • View your health plan summary and get information about what’s covered
  • Track spending and progress toward meeting deductibles for you and your family
  • Access or print your ID card whenever you need it
  • View claims, even see the breakdown of your costs, like what’s covered by your plan and what you’re responsible for
  • Use tools to help you choose quality in-network providers including those offering telemedicine services
  • Get personalized reminders to help improve your health

Questions? Your Aetna Service Advocate Team is here for you

With the Aetna Service Advocate Team, your transition is seamless. From coverage questions to appointment scheduling, your team is here to help.

An advocate can help you:

  • Get answers about a diagnosis
  • Find network providers
  • Schedule appointments
  • Learn how to use online tools
  • Understand your coverage
  • Plan for upcoming treatment
  • Find health care that fits your needs

Call 1-855-755-0507 (TTY: 711) Monday through Friday, 8 AM to 6 PM.