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Welcome, Jackson Health System Members
We’re excited to welcome Jackson Health System Employees to Aetna® beginning January 1, 2026. While your current coverage and benefit options will largely stay the same, you’ll now have access to Aetna’s personalized programs and services designed to help you live your healthiest life. You’ll continue to have access to plans focused on Jackson Health System and its affiliated providers which offer quality care at a lower cost, close to home and work. In addition, you’ll have the option to choose other plans that will include access to Aetna’s statewide and national network.
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Frequently asked questions
Aetna Health℠ app and Aetna member portal
The Aetna Health app and your Aetna member website are personalized, seamless ways to stay on top of your health care.
- View your health plan summary and get information about what’s covered
- Track spending and progress toward meeting deductibles for you and your family
- Access or print your ID card whenever you need it
- View claims, even see the breakdown of your costs, like what’s covered by your plan and what you’re responsible for
- Use tools to help you choose quality in-network providers including those offering telemedicine services
- Get personalized reminders to help improve your health
Questions? Your Aetna Service Advocate Team is here for you
With the Aetna Service Advocate Team, your transition is seamless. From coverage questions to appointment scheduling, your team is here to help.
An advocate can help you:
- Get answers about a diagnosis
- Find network providers
- Schedule appointments
- Learn how to use online tools
- Understand your coverage
- Plan for upcoming treatment
- Find health care that fits your needs
Call 1-855-755-0507 (TTY: 711) Monday through Friday, 8 AM to 6 PM.