Welcome, Jackson Health System Members

We’re excited to welcome Jackson Health System Employees to Aetna® beginning January 1, 2026. While your current coverage and benefit options will largely stay the same, you’ll now have access to Aetna’s personalized programs and services designed to help you live your healthiest life. You’ll continue to have access to plans focused on Jackson Health System and its affiliated providers which offer quality care at a lower cost, close to home and work. In addition, you’ll have the option to choose other plans that will include access to Aetna’s statewide and national network.

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Retirees

Frequently asked questions

Questions? Your Aetna Service Advocate Team is here for you

With the Aetna Service Advocate Team, your transition is seamless. From coverage questions to appointment scheduling, your team is here to help.

An advocate can help you:

  • Get answers about a diagnosis
  • Find network providers
  • Schedule appointments
  • Learn how to use online tools
  • Understand your coverage
  • Plan for upcoming treatment
  • Find health care that fits your needs

Call 1-855-755-0507 (TTY: 711) Monday through Friday, 8 AM to 6 PM.